Shipping policy

Shipping & Production Policy

At Print Lab It, we take care to ensure your custom orders reach you safely and on time. Please read the following policy before placing your order.

Order Processing & Production

All products are made to order and custom produced based on your specifications.

Production times vary depending on the size and complexity of the project, typically taking 48 hours to 2 weeks from order confirmation.

Large or complex orders may take longer. You will be notified if there are any delays.

Shipping Methods

We use reputable courier services to deliver within Australia.

Shipping costs are calculated at checkout based on your location and order size.

Delivery times are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances.

Delivery

Orders will be dispatched to the address provided at checkout. Please ensure it is accurate.

Print Lab It is not responsible for delays or lost parcels caused by incorrect addresses.

For delivery inquiries, please contact the courier directly with your tracking number.

Damaged or Lost Items

All items are inspected before shipping to ensure quality.

If your order arrives damaged, please contact us within 48 hours of receipt with:

Your order number

Clear photos of the damage

A brief description of the issue

Email us at enquiries.printlabit@outlook.com for assistance.

Replacement of damaged items is at Print Lab It’s discretion and requires proof as outlined above.

International Shipping

We currently only ship within Australia.

Tracking

Once your order is dispatched, you will receive a tracking number via email.

Note

Print Lab It is not responsible for courier delays outside our control.

Shipping times may be longer during peak periods or due to unforeseen circumstances.