Returns & Refund Policy

Change-of-mind returns

We do not accept returns, exchanges, or refunds if you change your mind, choose the wrong colour, or no longer want the item. Please review the product description, dimensions, colour selection, and delivery details carefully before placing your order.

Damaged, broken, faulty, or incorrect items

We accept return requests where an item arrives damaged or broken, is faulty, is significantly different from its description, or is not the item ordered. Your rights under the Australian Consumer Law apply and are not limited by this policy.

Contact us through our contact form as soon as reasonably possible. Include your order number, a description of the issue, and clear photos showing the item, damage, and packaging. We may reasonably request further information or proof of purchase so we can assess the issue and make a carrier claim where appropriate.

Available remedies

After assessing the issue, we will provide the remedy required by the Australian Consumer Law. Depending on the circumstances and whether the problem is major or minor, this may be a repair, replacement, refund, or another appropriate solution. Please do not return an item before contacting us and receiving return instructions.

Return postage costs

Customers are responsible for arranging and paying the upfront cost of returning items that can be posted or easily returned. Please keep your postage receipt and use a tracked service, as you remain responsible for the parcel until it reaches us.

If our assessment confirms that the item has a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs as required by law. If the item is found not to be faulty, damaged, incorrect, or otherwise covered by a consumer guarantee, the return postage cost will remain the customer’s responsibility.

Items damaged after delivery

We cannot accept a return where the damage was caused after delivery by misuse, accidental damage, failure to follow care instructions, or normal wear and tear. This does not affect any rights you may have where the item did not meet a consumer guarantee.

Shipping problems

If tracking shows that your parcel is lost, missing, or damaged in transit, contact us so we can investigate with Australia Post and provide any remedy required by Australian law. Delivery estimates, address responsibilities, tracking, and international information are set out in our Shipping Policy.

Proof of purchase

We may ask for your order confirmation, receipt, or other reasonable proof of purchase before providing a remedy.