Shipping Policy

Order processing

Most products are made or prepared for your order. Please allow 2–5 business days for production, quality checking, packing, and dispatch. Larger orders, gift sets, personalised requests, busy sale periods, and public holidays may require additional time. If a material delay affects your order, we will contact you using the details supplied at checkout.

Processing time is separate from the carrier’s delivery time and begins on the first business day after your order is confirmed. Business days exclude weekends and Australian public holidays.

Shipping within Australia

Orders are sent through Australia Post. Parcel Post generally takes 2–6 business days after dispatch, while Express Post generally takes 1–3 business days after dispatch. These are Australia Post estimates, not guaranteed arrival dates, and deliveries to regional or remote areas may take longer.

Express Post next-business-day delivery only applies between eligible postcodes within Australia Post’s next-business-day network and when its service conditions are met. Outside that network, Australia Post delivers Express Post parcels as quickly as possible.

International shipping

International Standard is currently available to New Zealand, the United States, Canada, the United Kingdom, Ireland, Singapore, Japan, South Korea, France, Germany, Italy, Spain, and the Netherlands. We do not currently accept delivery addresses outside Australia and these listed destinations.

Australia Post commonly estimates 5–10 business days between major metropolitan areas, but the estimate varies by destination and excludes time in customs. Regional delivery, customs processing, security checks, service disruptions, and local carriers can extend delivery times.

The recipient is responsible for any import duties, taxes, customs charges, handling fees, or other destination-country charges unless checkout expressly states otherwise. These charges are not included in the product or shipping price.

Shipping costs

Standard Australian shipping is free when the merchandise subtotal reaches $100 after any discounts and before optional extras. Express and international shipping remain chargeable. The available services and final shipping charge are displayed at checkout before payment.

Tracking

Where tracking is available, the tracking number will be sent to the email address used for the order after the parcel has been lodged. Tracking events can take time to appear. International tracking is not available in every destination.

Delivery estimates and delays

All delivery times are estimates supplied by Australia Post and begin after dispatch. Weather, peak periods, transport interruptions, customs, and other circumstances outside our reasonable control may cause delays. Check the Australia Post tracking page and current service updates for the latest information.

Addresses, safe drop, and collection

Please enter a complete and accurate delivery address and check it before paying. If you notice an error, contact us immediately; we cannot guarantee changes after dispatch. To the extent permitted by law, Print Lab it! is not responsible for loss caused by an incorrect address supplied by the customer, an authorised safe-drop instruction, failure to collect a parcel, or a parcel being taken after the carrier records delivery to the nominated address.

Lost or damaged parcels

If tracking indicates that your parcel is lost, missing, or damaged in transit, contact us through our contact form with your order number. We will investigate with Australia Post and provide any remedy required by the Australian Consumer Law. Our Returns & Refund Policy explains how to report a damaged item.